Support
Having trouble with POINT or a question about your account? We are here.
Contact us
Write to us by email: we usually reply within two working days. Tell us which device you use and, if possible, the title of the match involved.
Email supportinfo@getpointapp.com
Deleting your account
- Open POINT and go to Profile
- Open the Settings tab
- Tap "Delete account" and confirm
Deletion removes your profile, matches, videos and analyses. If you cannot sign in, email us from the same address as your account.
Frequently asked questions
Which sports does POINT support?
Padel and tennis, singles and doubles. The analysis is tuned for courts filmed from a fixed position behind the baseline.
Do I need special equipment?
No. A smartphone resting in a stable position is enough. If your club has a POINT camera, you can link it to the match as a second device.
How long does the analysis take?
It depends on the length of the video, usually a few minutes. The analysis runs on our servers and you get a notification as soon as it is ready, so you can close the app in the meantime.
Who can see my videos?
Matches you publish are visible in the POINT community feed; the cards and links you share are public. You can delete a match or your whole account at any time from the settings.
Is POINT free?
Yes, the Free plan includes the feed, your profile and up to 2 uploads per month. The Monthly and Annual plans add unlimited uploads and AI analysis.
Where do I download the app?
POINT runs in the browser at app.getpointapp.com, on your phone too. Once the iPhone and Android apps are on the stores, you will find the App Store and Google Play links at the top of this page.